Shipping policy

We offer two flat rate shipping options. Our USPS standard option is for 5-7 day shipping and is recommended for non heat sensitive products. An example of these products are accessories, lip products, soap bars and hair oil. Our USPS priority mail option is for 2-3 day shipping and is recommended for heat sensitive products. An example of these products are Whipped Body Butter including samples, foaming sugar scrubs, bath butter, hair butter and hair butter. 

 

PLEASE  double check address and order before submitting your order. We are not responsible for any wrong information you provide. If your package was sent to the wrong address you need to contact USPS. 

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of the status saying delivered you can contact us via email @balmdoutgmail.com. Please provide us with your name and tracking number and we will look into it for you.

We do not accept returns on personal care items for safety and sanitary reasons. Please feel free to order samples of before purchasing larger sizes. In the event that your order arrives damaged in any way, please email us as soon as possible at balmdout@gmail.com with your order number and a photo of the item’s condition. We will do our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us